big taka betYour information is completely safe with us

Welcome to big taka bet (https://bigtakabet.org). This privacy policy explains how we collect your personal information, what we use it for, how long we retain it, and how we keep it secure. big taka bet is an online gaming and betting platform operated for players in Bangladesh.

This policy applies to our website, mobile app, and any services associated with big taka bet. By using our platform, you agree to this privacy policy. If you do not agree, we ask that you discontinue use of the platform and contact our support team.

We understand that many users in Bangladesh are hesitant about sharing personal information online — and that is completely understandable. That is why we have done our best to explain everything on this page in plain, straightforward language, without any complex legal jargon.

Big taka bet collects information in two ways — what you provide directly, and what is gathered automatically as you use the platform.

What you provide directly:

• At registration: full name, mobile number, email address, and date of birth.
• KYC verification requires a photo of your National ID (NID), passport, or driving license, along with proof of current address.
• At the time of payment: mobile banking numbers (bKash, Nagad, Rocket, etc.) and transaction details.
• When contacting support: your messages and details of the issue.

Automatically Collected Data:

• IP address, device type, operating system, and browser information.
• Pages you visited on the platform and how long you spent on them — this type of usage data.
• Gaming Activity: which games you played, bet amounts, and win/loss history.
• Preference data collected through cookies and tracking technologies.

Big taka bet uses your information solely for the purposes listed below. Each purpose is directly tied to improving the quality of your experience:

• Account management: To create, verify, and maintain your account.
• Payment Processing: To process deposits and withdrawals securely.
• KYC & fraud prevention: To prevent illegal activity and keep the platform safe for everyone.
• Customer Support: To resolve your issues and answer your questions.
• Service Improvement: To understand which games or features you prefer and improve the platform accordingly.
• Legal obligation: To comply with applicable laws and respond to lawful requests from government authorities.
• Promotional Communications: To send you new offers and bonus information, with your consent.

Big taka bet does not sell your personal information. However, we share limited data with certain trusted parties as needed to operate our services effectively:

• Payment Processors: Mobile banking services such as bKash, Nagad, and Rocket — only the information required to complete your payment.
• KYC verification service: Only the minimum necessary information is shared with licensed identity verification providers.
• Game Providers: Internationally licensed game companies — for game operation purposes only.
• Legal authorities: In compliance with valid court orders or government investigations, as required by law.
• Technology Service Providers: Cloud storage and server providers — contractually bound to keep your data confidential.

All of these parties are bound by confidentiality agreements with big taka bet and may not use your information for any other purpose.

Big taka bet uses industry-standard technology and processes to protect your information. Our security layers are outlined below:

• 256-bit TLS/SSL encryption is used for all data in transit.
• Stored data is encrypted using AES-256 encryption.
• Two-Factor Authentication (2FA) is available.
• Regular security audits and penetration testing are carried out.
• Automatic alerts are sent for suspicious logins or account activity.
• Staff access to data is controlled on a need-to-know basis.

Big taka bet uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device. We use three types of cookies:

• Essential cookies: Required to maintain login sessions and for core platform functionality. These cannot be disabled.
• Functional cookies: Remembers your language preference and theme settings. These are optional.
• Analytics Cookies: To understand which pages are visited most — all data is fully anonymous. These are optional.

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may cause some features to stop working.

Big taka bet does not keep your data longer than necessary. Retention periods vary depending on the type of information:

• Account information: For the duration of active account use, and for 5 years after closure (legal obligation).
• Financial transactions: Up to 7 years — to meet financial laws and regulatory requirements.
• KYC documents: Retained for up to 5 years after verification.
• Gaming Activity: Up to 3 years for service improvement purposes.
• Support Conversations: Deleted 2 years after the issue is resolved.
• Cookie Data: Session cookies expire when the browser is closed; persistent cookies last up to 1 year.

Every big taka bet user has the following rights over their own data. To exercise any of these rights, please contact our support team:

Big taka bet is strictly for users aged 18 and above. We do not knowingly collect information from minors. Age is verified at registration and reconfirmed during the KYC process.

If we become aware that personal data has been inadvertently collected from a minor, that account will be closed and the data deleted immediately.

Big taka bet may update this privacy policy from time to time. For significant changes, you will be notified in advance via your registered mobile number or email. The "Last Updated" date at the top of the page always reflects the latest version.

Continuing to use big taka bet after any changes have been made constitutes acceptance of the updated policy. We recommend checking this page from time to time.

If you have any questions, concerns, or requests regarding this privacy policy or your personal data, the big taka bet support team is always ready to help:

• Live Chat: Chat with us in Bengali 24/7 from any page on the platform — average response time is 3 minutes.
• Email: [email protected] — You will typically receive a response within 24 hours.

For serious privacy complaints, include "Privacy Complaint" in the subject line of your email — messages of this type are handled on a priority basis.